From opening an account to making withdrawals, game rules to bonuses — the 93bd Help Center is always here for you.
Choose any topic below to quickly find the information you need
How to open a new account, what information you need, and the verification process.
How to deposit via bKash, Nagad, and Rocket — rules and troubleshooting.
Learn how to withdraw your winnings, including processing times and limits.
Forgot your password, two-step verification, and account security.
Welcome bonus, cashback, free spins, and terms and conditions in detail.
Games not loading, understanding rules, and resolving technical issues.
Issues related to app download, installation, updates, and mobile.
Stay in control — set limits, self-exclude, and access support.
Reach the 93bd support team whichever way works best for you
Click the chat icon at the bottom right of the site and talk directly to a support agent in Bangla.
⚡ FastestFor detailed issues, send us an email. You'll typically get a response within 30 minutes.
Support@93bd.bet
📧 With DocumentationJoin the official 93bd channel on Telegram — updates, offers, and support all in one place.
📢 Group SupportLive chat & Telegram — 24 hours a day, 7 days a week. Email — 8 AM to 12 AM. Our team is online even on Eid and public holidays.
One of the biggest frustrations with online gaming platforms is not being able to reach anyone for help — or having to communicate in English when you do. 93bd built its Help Center with exactly this in mind: fully in English, and designed entirely around the needs of Bangladeshi users. Our agents speak your language, understand your issues, and resolve them fast.
Many platforms have a live chat that's really just a bot giving pre-set responses. 93bd is different. There are real people here who read your message, understand your issue, and respond accordingly. The average first response time is 5 minutes — one of the best among online gaming platforms in Bangladesh.
The most common support tickets in Bangladesh are deposit-related. Money sent via bKash not showing up in your account is a frequent issue, usually caused by network delays. Based on 93bd Help Center experience, most cases resolve on their own within 10 to 15 minutes. If it takes longer than 30 minutes, contact live chat with your bKash transaction ID and the amount will be credited manually right away.
The same process applies for Nagad and Rocket. 93bd has a dedicated team for all mobile banking payments who verify and resolve issues quickly.
Withdrawals are usually processed within 5 to 10 minutes. However, banking system load or verification procedures can occasionally cause delays. Follow the steps below:
Under 93bd's policy, withdrawals from verified accounts are never held without reason. If an issue arises, the Help Center is always on your side.
Entering the wrong password multiple times will temporarily lock your account — this is an automatic security measure. It usually unlocks after 30 minutes. If it doesn't, verify your identity via email or live chat using your registered mobile number and the account will be restored.
In cases of suspension, 93bd always sends an email explaining the reason. This typically happens due to multiple accounts, false information, or bonus abuse. If you believe your account was suspended in error, appeal directly to support@93bd.bet — your case will be reviewed within 24 hours.
The most common source of bonus confusion is wagering requirements. The 93bd Help Center recommends reading the terms and conditions carefully before claiming any bonus. It's best to know upfront how many times you need to turnover the amount, which games the bonus applies to, and what the maximum bet limit is.
If you think a bonus wasn't credited correctly or was deducted in error, contact us via live chat with the bonus code or promotion name. The 93bd team will review your transaction history and verify it right away.
If the 93bd app crashes or won't load, start by closing it and reopening it. If that doesn't work, clear the app cache — this fixes the problem most of the time. If the app won't install at all, go to your phone's settings and enable "Install from unknown sources."
A separate installation guide for iOS users is available on the 93bd download page. If you get stuck at any step, send a screenshot to the Help Center via live chat and you'll get step-by-step assistance.
With the 93bd app, accessing the Help Center is even easier — complete with push notifications and faster chat.
App Download
Follow these steps to resolve your issue in just a few minutes
First, determine which category your issue falls under — deposit, withdrawal, account, or game. Keep any screenshots handy.
The 93bd FAQ section already covers answers to most common issues. You can often resolve problems without contacting support at all.
If the FAQ doesn't resolve your issue, open live chat. Have your problem description and any relevant details ready (such as a transaction ID).
After the support agent provides a solution, confirm that everything has been resolved. If the issue persists, let them know in the same chat.
All payment options supported on 93bd at a glance
Answers to the most frequently asked questions